Frequently Asked Questions
Everything you need to know about your journey to radiant skin.
How long does shipping take for my Vitalysse order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy for derma rollers?
Due to the hygienic nature of our products, we can only accept returns on unopened and unused items in their original packaging within 30 days of purchase. If your product arrives damaged, please contact us immediately for a replacement.
Are Vitalysse derma rollers medical-grade?
Yes, all Vitalysse derma rollers are crafted with high-quality, medical-grade stainless steel or titanium needles to ensure safety, durability, and maximum effectiveness for your skincare routine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
How often should I replace my derma roller?
To maintain optimal hygiene and needle sharpness, we recommend replacing your Vitalysse derma roller every 1-2 months depending on the frequency of use.
Can I track my package after it ships?
Absolutely. Once your order is processed and shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.