Returns & Exchanges

At Vitalysse, we are committed to your skincare journey and offer a 30-day satisfaction guarantee on all derma rollers and topical serums. If you are not completely satisfied with your results, we provide a streamlined return process to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Email our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Sanitize and Package

  Ensure the derma roller is cleaned and placed back in its original protective case and packaging to prevent damage during transit.

• 3.
  Ship the Item

  Attach the provided return label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for verification.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.